When will my order arrive?
Answer :
Our courier operates overnight for your next day delivery. Fresh seafood ordered by 10:00am can be delivered to your door the next day by 6pm - home delivery within 24 hours across the UK. Please note: For next day delivery, we must receive your order by 10:00am. Some northern Scottish postcodes are subject to a two-day delivery service
What happens if I am not at home?
Answer :
Delivery instructions must be left in case you are unable to sign for the delivery. Please leave special instructions for the driver by inputting your message to the "delivery instruction" box during the checkout process. The courier company will leave your delivery wherever you specify, however as you were not available to sign for your fish order, we cannot accept liability if it is not there when you return.
How is my seafood packed?
Answer :
Your seafood is bagged and ready to cook or freeze on delivery. All your fish will be vacuum-packed or sealed in trays, all labelled with use-by dates and suggested frozen shelf life (around 6 months), packaging or labelling may change depending on preparation or delivery limitations. Once your fish has been packaged to keep it in prime condition we place it into a lined insulated polystyrene box. The fish is surrounded with chilled gel-packs to keep it cool and in perfect condition. Your box is fine to be left on your doorstep.
Is your fish organic?
Answer :
Our fish comes straight out of the sea… so yes!
I have another question.
Answer :
Please feel free to text or phone me on 07547 244 724 with your questions. I may be filleting or out delivering so please send a text or leave a message.
How long have you been a fishmonger?
Answer :
We have been working in the family business for over 10 years and it was my father’s business before. My grandfather and great grandfather were Newlyn fisherman.
What are the shipping charges?
Answer :
Minimum order value of £25 is applicable to the following postcodes!.
RG1, RG2, RG4, RG5, RG6, RG31, RG10, RG40, RG7,RG41 Your fish is prepared on the same day delivered to you in and around Reading area.
The delivery charge is £2.99 for the following postcodes RG1 , RG2, RG4, RG30.
The delivery charge is £4.99 for the following postcodes in reading RG5, RG6, RG31, RG10 ,RG41, RG40 , RG7